Papers On Management Theory & Applied Operations Mgt.
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CRM: Relevance To The New Age In Tourism And Hospitality
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20 pages in length. The fundamental function of Customer Relationship Management (CRM) is to first anticipate and then address customer needs. With the recent and tremendous industry growth, it is not surprising to note that CRM has become the trendsetter for all to watch and learn. That customer service is the backbone of any industry serving the public gives CRM the power to provide stronger cohesion between consumer and merchant as a means by which to establish a seamless association in what can sometimes be an antagonistic relationship. Government and small businesses alike share in the contemporary approach of CRM; however, there is no denying the fact that the hospitality and tourism industries represent the top users. Bibliography lists 16 sources.
Filename: TLC_CRM.wps
Current Models Of Clinical Supervision
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20 pages in length. The relationship that exists between a supervisor and supervisee within the clinical setting is one that not only changes in regular intervals as the supervisee increases knowledge and confidence, but it is also one that affords the supervisor constant self-evaluation in relation to supervisory technique and application. Indeed, the primary role of any supervisor is to impart experience and aptitude upon the supervisee; without achieving these objectives, neither individual stands to benefit from the situation and, as a direct result, the clinical environment will suffer, as well. Myriad models exist as a means by which to dissect and examine the components inherent to a positive and productive supervisory relationship, focusing primarily upon the various phases of development that occur between the supervisor and supervisee. Bibliography lists 14 sources.
Filename: TLCsuper.wps
Customer Relations Management and Seven Unique Companies
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This
25 page report discusses six separate companies -- American
Airlines, First Union, HP, Amazon.com, HomeGrocer.com,
Dickssupermarkets.com, Webvan.com -- and their understanding,
implementation, and enhancement of Customer Relationship
Management or CRM efforts. Whether it is called customer
relationship management, CRM, or just good business practice
based on common sense, making customers central to immediate and
long-term business action is on the rapid rise. Leading-edge
companies the world over are recognizing that intimate,
one-to-one relationships with their customers are critical to
survival in our increasingly global and competitive marketplace.
Bibliography lists 14 sources.
Filename: BWcrm.wps
Cutting and Manufacturing
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This 7 page paper is written in two parts. The first part considers why advances in technology creating new cutting edges has not rendered older cutting edges obsolete and looks at the role and importance of coatings on cutting edges. The second part of the paper examined the benefits of concurrent engineering and looks at how value adding activities may be maximised, using the example of the 5S�s model. The bibliography cites 8 sources.
Filename: TEcuttin.rtf
Cutting Inventory Costs
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This 10 page paper considers the way in which inventory levels and inventory costs may be cut. The paper looks at tools such as just in time inventory management, forecasting, pull systems and the use of consignment stock. The bibliography cites 8 sources.
Filename: TEcutinv
Daimler Chrysler Merger And Split
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This 6 page paper presents an analysis of DaimlerChrysler AG from Daimler-Benz's acquisition of Chrysler Corp. until its dissolution. The essay discusses the different dimensions in the analysis, social, political, economic, technological and ecological. Bibliography lists 9 sources.
Filename: PGdmch08.RTF
Daimler-Chrysler - Nouvelles Frontieres
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This 10 page paper discusses two case studies, one about the Daimler-Chrysler merger and one about Nouvelles Frontieres, provided by the student. The essay discusses the changes each company made. No Bibliography.
Filename: PGdchnv.RTF
Decentralization And Performance
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An 8 page paper. Decentralization can refer to any number of management approaches from decentralizing decision making all the way to the employee level to decentralizing a large corporation with multiple sites. The writer describes the case of a merger of two companies, one that was decentralized and one that was centralized. The decisions regarding centralization/decentralization made by this newly merged company are discussed. The writer then points to the research related to the empowerment of employees and the effect on performance. Finally, a multination study regarding local governments and their decentralization efforts is presented. Bibliography lists 6 sources.
Filename: PGcende.wps
Decision Support System for a Mobile Telephone Company
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This 5 page paper relates the development of an Internet-based Decision Support System (DSS) for a mobile telephone company, which requires an understanding of the methods for the development of this kind of system and the elements that make a �good� online DSS. Bibliography lists 10 sources.
Filename: MHBusDSS.rtf
Defining Project Management
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This 4 page paper defines what is meant by �project management�, how successful project management takes place and looks at the different tasks that make up project management. The bibliography cites 7 sources.
Filename: TEdefproj.rtf
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